Consumer Complaints about Nursing Assistants
Most Nursing Assistants work very hard to ensure the safety of patients as well as provide them with quality care. However, consumer complaints happen often, resulting in the profession not getting a fair look. Too often the focus is on the negative that takes place during interactions with Nursing Assistants than reporting good staff to the proper people.
One of the biggest complaints about Nursing Assistants by consumers is that they are too rushed. They often have to hurry through bathing and dressing because they have too many demands on their time in a given shift. This often results in patients getting cared for, but quickly and robotically. The personal touch is often smothered in an effort to get it all done.
For patients, simple requests are on of the few perks they have in a medical facility. It also allows they to still exercise some control over their decisions. This is very important to someone who no longer is able to be at home or do basic tasks for themselves without assistance. These requests can be as simple as helping them from the bed to a chair or bringing them a pen and paper to write a letter. It is easy for Nursing Assistants to get side tracked or forget. However, since these simply requests are important to the patient, it is very important that Nursing Assistants follow through with them. Carrying a pen and notepad to jot down requests is a great way to remember them.
Patients don’t like to be kept waiting. It is very hard to adjust to. They may forget they are not the only patient. Nursing Assistants do the best they can to stay on schedule. However, working short staffed and medical emergencies can quickly put them behind schedule. Nursing Assistants have to prioritize, so sometimes helping someone who has fallen is more important than giving the patient a shower on time. Since confidentiality is so important, the Nursing Assistant can’t tell the patient why they are running late.
Never discuss a patient with another staff member or family member in a manner that makes the patient feel as if they are not in the room. Speak with them in mind. It is important to carefully choose your words, even when you think they are asleep or in a coma. Many patients have filed complaints regarding conversations they overheard while Nursing Assistants thought they were sleeping or unresponsive.
One huge area of controversy is that many consumers are uneasy with who quickly a Nursing Assistant can obtain a license. They do not feel there is adequate training time to do an effective job. Federal guidelines require all Nursing Assistant programs to have a minimum of 75 hours of training. The actual amount will depend on the program coordinator and the state requirements for a particular program. However, it is often debated that to be certified as a manicurist, it takes over 1000 hours of training, but so little to become a Nursing Assistant.
Medical facilities and program developers defend the hours required to earn a certificate as a Nursing Assistant. They feel the training builds on an individuals basic concepts of feeding, bathing, and dressing individuals. It is routine tasks we have all done at some point in our lives. They also stress that the clinical hours are hands on training in a medical facility with close observation. This type of training is more effective than just classroom curriculums of other programs. In addition, Nursing Assistants are closely supervised by Nursing staff on a regular basis.
Nursing Assistants work hard to do an effective job of meeting the needs of consumers. Complaints will continue to be file as long as Nursing Assistants maintain such high workloads. With the demand of this field continuing to grow, it is not likely that the workloads will get anything but larger over time.
Counseling for Nursing Assistants
The day to day activities of a Nursing Assistant can be rewarding and draining. Most of us only know that they offer assistance with feeding, dressing, and bathing patients. However, they do so much more. They develop ongoing relationships with the patients as they have more one on one time with them than any other medical staff. They also provide comfort to the patient and their family. They do all they can from reading to them, helping them write letters, and holding their hand as they move from life to death.
Experiencing the negative activities that occur in the Nursing Assistant profession can really take a toll on an individual. It is especially hard when someone they have been caring for takes a turn for the work, becomes terminally ill, or dies. They still have to go on with their other patients, but they can be left feeling empty and at a loss.
Many medical facilities are aware of this issue. With being compassionate comes true feelings of friendship and loss. Counseling is a good way to help Nursing Assistants deal with the events that take place in the working environment. This counseling can be conducted through the employer or at the expense of the Nursing Assistant from an outside resource.
Counseling services offered on site to Nursing Assistants is generally offered free of charge, as long as the information being discussed is work related. The employer may have several paid counselors that only provide services to employees. Others use their counselors to provide services to their employees, patients, and the family and friends of patients. You will need to look into how it is set up at your place of employment for specific details.
These counseling sessions can be ongoing or set up only when a Nursing Assistant feels the need to do so. It is important to understand that the information you discuss with the counselor at your worksite will not be shared with your employer. Too often, Nursing Assistants avoid this type of support and help because they are afraid their boss is going to get a transcript of the entire session. All counseling sessions are held in strict confidentiality. They only time anything is reported is if the counselor feels you are in danger of hurting yourself or others.
Since counseling is important in the medical profession, you may be able to encourage administration at your place of employment to set up services for employees. While they may argue that it is costly and not in the budget, be prepared to discuss the benefits to the overall effectiveness of the staff. Employees with good mental health will do a better job. They will also choose to continue employment longer than staff that needs counseling but does not receive it.
If your employer does not offer counseling services, it is important that you look into an outside resource for such services. The Nursing Assistant field can be draining and emotional. A key to staying on top of the game is to take care of yourself. This means both on a physical and emotional level. In reality, you aren’t going to be effectively caring for patients if you haven’t been taking care of your own needs. Counseling services can be expensive, but most health insurance plans cover them. If yours doesn’t or you don’t have health insurance, check in your area for discount programs and sliding scale fees.
Counseling services for Nursing Assistants is a vital key to staying compassionate and interested in your work. If you let the dark side of the profession consume you, then you will no longer be contributing to the well being of the patients you care for. Being a Nursing Assistant is a great opportunity to care for others and give something of yourself to society. However, it can’t be stressed enough that you must take the opportunity and time to properly meet your own needs. This is one of the biggest reasons so many people in the medical field suffer from burnout. They simply do not take their own needs into consideration at the level they should.
Most Nursing Assistants work very hard to ensure the safety of patients as well as provide them with quality care. However, consumer complaints happen often, resulting in the profession not getting a fair look. Too often the focus is on the negative that takes place during interactions with Nursing Assistants than reporting good staff to the proper people.
One of the biggest complaints about Nursing Assistants by consumers is that they are too rushed. They often have to hurry through bathing and dressing because they have too many demands on their time in a given shift. This often results in patients getting cared for, but quickly and robotically. The personal touch is often smothered in an effort to get it all done.
For patients, simple requests are on of the few perks they have in a medical facility. It also allows they to still exercise some control over their decisions. This is very important to someone who no longer is able to be at home or do basic tasks for themselves without assistance. These requests can be as simple as helping them from the bed to a chair or bringing them a pen and paper to write a letter. It is easy for Nursing Assistants to get side tracked or forget. However, since these simply requests are important to the patient, it is very important that Nursing Assistants follow through with them. Carrying a pen and notepad to jot down requests is a great way to remember them.
Patients don’t like to be kept waiting. It is very hard to adjust to. They may forget they are not the only patient. Nursing Assistants do the best they can to stay on schedule. However, working short staffed and medical emergencies can quickly put them behind schedule. Nursing Assistants have to prioritize, so sometimes helping someone who has fallen is more important than giving the patient a shower on time. Since confidentiality is so important, the Nursing Assistant can’t tell the patient why they are running late.
Never discuss a patient with another staff member or family member in a manner that makes the patient feel as if they are not in the room. Speak with them in mind. It is important to carefully choose your words, even when you think they are asleep or in a coma. Many patients have filed complaints regarding conversations they overheard while Nursing Assistants thought they were sleeping or unresponsive.
One huge area of controversy is that many consumers are uneasy with who quickly a Nursing Assistant can obtain a license. They do not feel there is adequate training time to do an effective job. Federal guidelines require all Nursing Assistant programs to have a minimum of 75 hours of training. The actual amount will depend on the program coordinator and the state requirements for a particular program. However, it is often debated that to be certified as a manicurist, it takes over 1000 hours of training, but so little to become a Nursing Assistant.
Medical facilities and program developers defend the hours required to earn a certificate as a Nursing Assistant. They feel the training builds on an individuals basic concepts of feeding, bathing, and dressing individuals. It is routine tasks we have all done at some point in our lives. They also stress that the clinical hours are hands on training in a medical facility with close observation. This type of training is more effective than just classroom curriculums of other programs. In addition, Nursing Assistants are closely supervised by Nursing staff on a regular basis.
Nursing Assistants work hard to do an effective job of meeting the needs of consumers. Complaints will continue to be file as long as Nursing Assistants maintain such high workloads. With the demand of this field continuing to grow, it is not likely that the workloads will get anything but larger over time.
Counseling for Nursing Assistants
The day to day activities of a Nursing Assistant can be rewarding and draining. Most of us only know that they offer assistance with feeding, dressing, and bathing patients. However, they do so much more. They develop ongoing relationships with the patients as they have more one on one time with them than any other medical staff. They also provide comfort to the patient and their family. They do all they can from reading to them, helping them write letters, and holding their hand as they move from life to death.
Experiencing the negative activities that occur in the Nursing Assistant profession can really take a toll on an individual. It is especially hard when someone they have been caring for takes a turn for the work, becomes terminally ill, or dies. They still have to go on with their other patients, but they can be left feeling empty and at a loss.
Many medical facilities are aware of this issue. With being compassionate comes true feelings of friendship and loss. Counseling is a good way to help Nursing Assistants deal with the events that take place in the working environment. This counseling can be conducted through the employer or at the expense of the Nursing Assistant from an outside resource.
Counseling services offered on site to Nursing Assistants is generally offered free of charge, as long as the information being discussed is work related. The employer may have several paid counselors that only provide services to employees. Others use their counselors to provide services to their employees, patients, and the family and friends of patients. You will need to look into how it is set up at your place of employment for specific details.
These counseling sessions can be ongoing or set up only when a Nursing Assistant feels the need to do so. It is important to understand that the information you discuss with the counselor at your worksite will not be shared with your employer. Too often, Nursing Assistants avoid this type of support and help because they are afraid their boss is going to get a transcript of the entire session. All counseling sessions are held in strict confidentiality. They only time anything is reported is if the counselor feels you are in danger of hurting yourself or others.
Since counseling is important in the medical profession, you may be able to encourage administration at your place of employment to set up services for employees. While they may argue that it is costly and not in the budget, be prepared to discuss the benefits to the overall effectiveness of the staff. Employees with good mental health will do a better job. They will also choose to continue employment longer than staff that needs counseling but does not receive it.
If your employer does not offer counseling services, it is important that you look into an outside resource for such services. The Nursing Assistant field can be draining and emotional. A key to staying on top of the game is to take care of yourself. This means both on a physical and emotional level. In reality, you aren’t going to be effectively caring for patients if you haven’t been taking care of your own needs. Counseling services can be expensive, but most health insurance plans cover them. If yours doesn’t or you don’t have health insurance, check in your area for discount programs and sliding scale fees.
Counseling services for Nursing Assistants is a vital key to staying compassionate and interested in your work. If you let the dark side of the profession consume you, then you will no longer be contributing to the well being of the patients you care for. Being a Nursing Assistant is a great opportunity to care for others and give something of yourself to society. However, it can’t be stressed enough that you must take the opportunity and time to properly meet your own needs. This is one of the biggest reasons so many people in the medical field suffer from burnout. They simply do not take their own needs into consideration at the level they should.
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